Privacy policy

Welcome to Crave Gift (cravegift.com). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us. Please read this policy carefully. By using our website, you agree to the practices described below.

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, shipping address, and billing details provided during checkout or account registration.
• Order Information: Details of products purchased, order history, payment method type (we do not store full card numbers), and transaction records.
• Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on the website, and referring URLs — collected automatically via cookies and analytics tools.
• Communications: Any messages or queries you send us via email, WhatsApp, or contact forms.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To send you order confirmations, invoices, and shipping updates.
• To respond to your customer service queries and support requests.
• To improve our website, product offerings, and overall user experience.
• To send promotional emails, offers, or newsletters — only if you have opted in to receive them.
• To comply with applicable legal obligations under Indian law.
• To detect and prevent fraudulent transactions or misuse of our platform.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your cart items, understand how visitors use our website, and improve our services.

We may use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly (e.g., maintaining your shopping cart).
• Analytics Cookies: Help us understand user behavior and improve our website (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant advertisements based on your browsing activity (e.g., Google Ads, Meta Pixel).

You can disable cookies through your browser settings at any time. However, doing so may affect the functionality of certain parts of our website.

Sharing of Information

We do not sell your personal data. We may share your information with trusted third parties strictly for business purposes, including:

• Delivery Partners: Shipping and logistics providers to fulfill and deliver your orders.
• Payment Processors: Secure payment gateways (such as Razorpay, PayU, or UPI-based systems) to process transactions. These providers have their own privacy policies and comply with PCI-DSS standards.
• Analytics & Advertising Platforms: Services like Google Analytics and Meta (Facebook) to help us understand traffic and run targeted advertisements.
• Legal Authorities: When required by law, court order, or governmental regulation applicable in India.

All third parties we work with are required to handle your data securely and use it only for the specific purpose for which it was shared.

Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights

As a user of our website, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
• Right to Opt-Out: You may unsubscribe from marketing communications at any time by clicking “unsubscribe” in any email or by contacting us directly.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Third-Party Links

Our website may contain links to third-party websites such as social media platforms (Facebook, Instagram) or payment gateways. Please note that once you leave our website, we have no control over those external sites. We strongly encourage you to review the privacy policies of any third-party website you visit. Crave Gift is not responsible for the privacy practices or content of such external websites.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove such information from our records.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.