Return, Refund & Cancellation Policy
At Crave Gift, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return, Refund, and Cancellation Policy below.
Return Eligibility
You may request a return if:
The product received is damaged, defective, or broken.
The wrong product was delivered.
The product received is significantly different from the description on our website.
To be eligible for a return:
The request must be submitted within 48 hours of delivery.
The item must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, accessories, and invoice (if applicable).
Non-Returnable Items
The following items are not eligible for return or exchange:
Personalized or customized products.
Gift cards or digital products.
Products damaged due to misuse, improper handling, or normal wear and tear.
Items returned without original packaging or accessories.
Products marked as “Non-Returnable” on the product page.
How to Request a Return
To initiate a return:
Email our support team at support@cravegift.com.
Include your order number, product details, and the reason for the return.
Attach clear photos or videos showing the issue (if applicable).
Our team will review your request and respond within 2–3 business days.
Return Approval & Pickup
Once your return request is approved, we will arrange a pickup where service is available.
If pickup service is unavailable in your area, you may be requested to ship the product to our designated return address.
Return shipping instructions will be shared by our support team.
Refund Policy
Once the returned item is received and inspected:
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Replacement Policy
If a product is received damaged, defective, or incorrect, we may offer:
A replacement product, subject to availability.
A full refund if a replacement is unavailable.
Cancellation Policy Before Shipment
Orders can be cancelled before they are shipped for a full refund.
After Shipment
Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after delivery if eligible under this policy.
Damaged or Defective Products
If you receive a damaged or defective item:
Notify us within 48 hours of delivery.
Share clear photographs or videos of the product and packaging.
Our team will verify the issue and provide a suitable resolution.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Check your bank account or payment method.
Contact your bank or payment provider.
If the issue persists, contact our support team for assistance.
Contact Us
For any return, refund, replacement, or cancellation-related questions, please contact us:
Crave Gift
Email: support@cravegift.com
Phone: 7827713091
Website: https://cravegift.com
We are committed to resolving customer concerns fairly and promptly.